Technical support and service contracts for MMT and Lipsner Smith equipment worldwide. Our team has supported this equipment for decades.
Contact our technical team for questions about equipment operation, spare parts, consumables, or service. Support available by phone, email, and video call.
Technical support, service enquiries and parts availability. Fastest route for non-urgent questions.
For urgent technical queries. Multilingual support available.
Remote support, priority service and on-site visits available through our Gold and Platinum service contracts. Both programs include discounts on parts, consumables and labour.
Remote support by phone, email and video conference, priority response, and discounts on parts and supplies. Ideal for customers with in-house technical staff.
Everything in Gold, plus a free annual on-site visit for repairs, servicing and operator training carried out by factory-trained technicians. No additional travel expenses.
| Feature | Gold | Platinum |
|---|---|---|
| Remote Support | ||
| Remote support by phone, email & video conference | ✓ | ✓ |
| Max. hours of remote support per year, per location | 10 | 15 |
| Priority response time | ✓ | ✓ |
| On-Site Service | ||
| Free annual on-site visit | — | ✓ |
| All travel & out-of-pocket expenses covered per visit | — | ✓ |
| Training of customer operators & technicians | — | ✓ |
| Annual visit may be used for emergency repairs | — | ✓ |
| Factory trained technicians | — | ✓ |
| Max. hours on-site per year, per unit | — | 5 |
| Discounts | ||
| 20% discount on replacement parts | ✓ | ✓ |
| 20% discount on consumables & supplies | ✓ | ✓ |
| 20% discount on hourly rate for on-site & return-to-base repairs | ✓ | ✓ |
| 20% discount on extra on-site hours beyond contract | — | ✓ |
| 40% discount on 2nd machine contracted | ✓ | ✓ |
| 50% discount on 3rd or more machines contracted | ✓ | ✓ |
| Included at Contract Start | ||
| Free operational & basic maintenance manual | ✓ | ✓ |
| Free consumables kit per unit ($200 value) | ✓ | ✓ |
Equipment covered by service programs
Important: All warranties, service contracts and service support exclude work on refrigeration and chiller components and connections. In most locations, a locally qualified and certified refrigeration engineer is required to repair and test any technical issues with these components. Media Migration Technology will fully cooperate with any locally appointed refrigeration engineer to provide guidance and support.